Latest Claims Stats from Hurricane Irma

More than 95% of Hurricane Irma Claims have been paid?

According to the information compiled by the Florida Office of Insurance Regulations, more than 90% of claims from hurricane Irma have been paid by the insurance companies.  The question is, did the payments adequately compensate the insureds for the damages according to their policy contracts?  Were the repairs evaluated properly by the insurance company inspectors/adjusters?

A lot of insureds would say no.

The insurance companies may have inspected and paid, but the majority of the claims paid were not evaluated properly and the payments made as a results were not adequate, according to our experts.  The volume of claims generated from Irma resulted in a shortage of qualified adjusters, and the insurance industry resorted to using inspectors with little or no prior experience, who came from other states and left after their inspections were done.  Some homeowners have had several insurance representatives out, each one seemingly not aware of what the previous adjuster has done.

This woefully inadequate process of claims handling often results in frustrated insurers who are battle worn from endless phone tags with their insurance representatives with no satisfactory resolution, while another hurricane season is looming ahead for 2018.

Are you happy with your claim payment?

This aggregate information is compiled from claims data filed by insurers. It has not been audited or independently verified and covers all claims based on filings received by the Florida Office of Insurance Regulation as of April 6, 2018 at 3:10 pm. The next update to this information will be collected on June 8, 2018 and published on June, 11, 2018.

Lines of Business Number of Claims Closed Claims (paid) Closed Claims (not paid) Number Claims Open Percent Claims Closed
Residential Property 770,658 440,750 253,938 75,970 90.1%
Homeowners 610,166 338,570 208,981 62,615 89.7%
Dwelling 97,786 57,774 30,825 9,187 90.6%
Mobile Homeowners 53,805 41,790 10,358 1,657 96.9%
Commercial Residential 8,901 2,616 3,774 2,511 71.8%
Commercial Property 58,237 14,095 19,798 24,344 58.2%
Private Flood 1,778 910 580 288 83.8%
Business Interruption 3,866 1,577 1,645 644 83.3%
Other Lines of Business 89,900 64,465 20,763 4,672 94.8%
TOTALS 924,439 521,797 296,724 105,918 88.5%

Total Estimated Insured Losses: $7,375,072,926

Hurricane Irma Claims

Hurricane Irma Claims

County Number of Claims Closed Claims (paid) Closed Claims (not paid) Number Claims Open Percent Claims Closed
ALACHUA 4,129 2,189 1,701 239 94.2%
BAKER 556 358 173 25 95.5%
BAY 193 113 60 20 89.6%
BRADFORD 816 460 307 49 94.0%
BREVARD 42,529 27,452 10,700 4,377 89.7%
BROWARD 77,039 36,888 28,259 11,892 84.6%
CALHOUN 25 21 4 0 100.0%
CHARLOTTE 7,500 3,961 3,004 535 92.9%
CITRUS 2,483 1,216 1,104 163 93.4%
CLAY 9,078 5,789 2,821 468 94.8%
COLLIER 77,434 47,983 18,419 11,032 85.8%
COLUMBIA 991 602 338 51 94.9%
DESOTO 2,108 1,374 569 165 92.2%
DIXIE 224 143 68 13 94.2%
DUVAL 35,930 21,192 12,011 2,727 92.4%
ESCAMBIA 256 141 94 21 91.8%
FLAGLER 6,060 3,647 1,973 440 92.7%
FRANKLIN 47 23 20 4 91.5%
GADSDEN 192 98 84 10 94.8%
GILCHRIST 193 126 59 8 95.9%
GLADES 1,117 853 167 97 91.3%
GULF 28 14 14 0 100.0%
HAMILTON 244 164 61 19 92.2%
HARDEE 1,950 1,276 467 207 89.4%
HENDRY 3,611 2,607 666 338 90.6%
HERNANDO 2,848 1,357 1,355 136 95.2%
HIGHLANDS 16,792 11,313 4,164 1,315 92.2%
HILLSBOROUGH 19,727 10,096 8,216 1,415 92.8%
HOLMES 20 12 8 0 100.0%
INDIAN RIVER 5,540 3,327 1,673 540 90.3%
JACKSON 131 73 47 11 91.6%
JEFFERSON 143 79 41 23 83.9%
LAFAYETTE 106 78 26 2 98.1%
LAKE 23,096 14,431 7,016 1,649 92.9%
LEE 73,314 42,286 23,301 7,727 89.5%
LEON 1,146 631 445 70 93.9%
LEVY 562 369 171 22 96.1%
LIBERTY 12 7 4 1 91.7%
MADISON 226 155 65 6 97.3%
MANATEE 8,354 4,551 3,164 639 92.4%
MARION 9,690 5,309 3,831 550 94.3%
MARTIN 3,785 2,196 1,190 399 89.5%
DADE 120,921 56,712 40,234 23,975 80.2%
MONROE 30,183 16,584 10,039 3,560 88.2%
NASSAU 3,791 2,420 1,063 308 91.9%
OKALOOSA 244 140 78 26 89.3%
OKEECHOBEE 3,788 2,900 669 219 94.2%
ORANGE 71,572 42,419 22,417 6,736 90.6%
OSCEOLA 27,014 17,015 7,357 2,642 90.2%
PALM BEACH 40,754 20,491 15,215 5,048 87.6%
PASCO 8,773 4,315 3,970 488 94.4%
PINELLAS 24,749 12,941 10,014 1,794 92.8%
POLK 50,944 33,740 13,811 3,393 93.3%
PUTNAM 3,018 1,920 945 153 94.9%
SANTA ROSA 422 275 133 14 96.7%
SARASOTA 11,338 5,388 4,926 1,024 91.0%
SEMINOLE 23,495 13,323 8,163 2,009 91.4%
ST JOHNS 9,829 5,724 3,255 850 91.4%
ST LUCIE 12,106 7,023 3,929 1,154 90.5%
SUMTER 5,030 2,801 2,012 217 95.7%
SUWANNEE 859 583 221 55 93.6%
TAYLOR 126 69 41 16 87.3%
UNION 186 134 49 3 98.4%
VOLUSIA 25,620 15,808 7,763 2,049 92.0%
WAKULLA 107 59 30 18 83.2%
WALTON 60 29 26 5 91.7%
WASHINGTON 32 20 12 0 100.0%
County Unknown 9,253 4,004 2,492 2,757 70.2%
Statewide 924,439 521,797 296,724 105,918 88.5%

Hurricane Irma Claims

Hurricane Irma Claims

*Leading up to September 20, 2017, the Office reached out to insurers that had asserted trade secret protection on their Hurricane Irma claims data to request they waive that assertion so the Office could publish aggregate county level data to the website. Because the Office obtained enough waivers, we are pleased to report these efforts allow the release of aggregate Hurricane Irma claims date on a county basis.

Leave a Reply

Your email address will not be published. Required fields are marked *